What about the HIPAA certification notice required at the same time of notifying Surency that a Qualified Beneficiary (COBRA eligible employee or dependent) has been terminated?

Surency will produce and send the required HIPAA Certification Notice in the same envelope as the qualifying event notice. Once a Qualified Beneficiary’s COBRA coverage ends, we will also send an updated HIPAA Certification Notice. Surency provides this service at no extra charge to our clients.

What happens after I notify Surency that a Qualified Beneficiary (COBRA eligible employee or dependent) has been terminated?

We will immediately enter the information into our database and mail a "qualifying event notice" informing the Qualified Beneficiary of their COBRA rights. This letter will include the name, address and phone number of a specific Surency processor for them to contact with any questions they might have. A separate election form will be enclosed with instructions to mail the form to Surency.

How do I notify Surency that a Qualified Beneficiary (COBRA eligible employee or dependent) has been terminated?

You may notify us by mail, fax, email or electronic file. 

Do you offer laser vision correction coverage?

Surency Vision offers a laser vision discount. With Surency Vision, you can save at LasikPlus®, TLC Laser Eye Centers and The LASIK Vision Institute. 

Will I receive an ID card? How can I obtain a replacement ID card?

Surency vision provides two ID cards in the subscriber’s name, but you are not required to have it at the time of service. Your optometrist’s office can view your benefits if you provide your social security number or member identification number.

If you need replacement ID cards or extras for your family, you can print replacement cards from the secure Member Account or download the Surency Vision mobile app through the App Store or Google Play to pull up a mobile ID card anytime, anywhere. The card will have the primary subscriber’s name on them, but it can be used for any covered member. 

Do I need a referral to see a specialist?

If you are a member of Surency Vision, you do not need a referral to receive care from a specialist. However, we strongly encourage you to use the services of an in-network specialist to maximize your benefit coverage.

Will I be able to choose any eyewear product available at a network provider location?

Yes! By visiting a network provider, you can apply your benefit toward any available frame or brand of contact lenses that fit your lifestyle. Simply consult with your provider if you have any questions about how your vision care plan will be applied to your eyewear purchase and if your benefits will fully cover the cost or if you will have an out-of-pocket cost.

Can I see one network provider for my exam and purchase my glasses through another network provider?

Yes. If you see two network providers, you simply make an appointment for the exam with the network provider of your choice, then make another appointment for materials with your other network provider of choice. The network providers will contact us directly to verify eligibility and plan coverage and to obtain authorization to provide services.

Note: If you want to have your lens prescription filled by a network provider other than the one who performed the exam, please check with the doctor’s office to ensure that it will fill another doctor’s prescription.

How do I use my vision benefits?

To use your vision benefits, you should locate an eye doctor, schedule an appointment and receive services. When you visit an in-network provider, we’ll handle all the paperwork. 

You can also create an account within the Member Account or download the Surency Vision mobile app through the App Store or Google Play to view your benefits, find an eye doctor near you, use your mobile ID card or check the status of your claims.