FAQs

Incurred is defined by the IRS as the date(s) that the services are provided that gave rise to the expense. Expenses are not considered to be provided at the time you are billed. That means for Dependent Care FSAs, if you pay for services in advance, you cannot claim the expenses until you actually receive the services. For example, if you pay January's expenses at the beginning of the month, you cannot be reimbursed until the end of January when all of the services have been received. You may file a claim weekly for that week's services or you may file an Auto Dependent Care Claim Form if your weekly payments do not vary.

No, only charges that have been fully incurred can be distributed for reimbursement. If you pay in advance, please wait until after the care has been provided before submitting the claim for reimbursement.

If you submit a claim for an amount greater than what you have in your Dependent Care FSA account at the time, the portion of the claim that is above the amount you have in your account will remain “pending” until funds are available from future contributions.

Please check with your Human Resources department or contact Surency’s Customer Service department at 866-818-8805 to discuss the specific details of your plan.

No, if you participate in a Dependent Care FSA, you are not allowed to claim any other dependent care tax benefits for the tax-free amounts you receive through this plan. However, you are allowed to claim expenses not reimbursed through your Dependent Care FSA.

No, you can only use your Dependent Care FSA for children or adults claimed as dependents on your tax return.

No, you will only be reimbursed for eligible child care expenses incurred before your child's thirteenth birthday. However, you may adjust your elections by filing for a Qualified Change in Status.

Unlike Health Care FSA funds, Dependent Care FSA funds are not available on the first day of the Plan Year. The only funds available are the dollars that have already been set aside (already deducted from your paychecks) and are in your account. Advance reimbursements from your Dependent Care FSA are not allowed.

The maximum amount in 2023 that can be contributed to a Dependent Care FSA is $5,000 for a married couple filing taxes jointly or for a single person filing as head of household; or $2,500 for a married couple filing taxes separately.

Dollars from a Health Care FSA can only be used for qualified out-of-pocket medical expenses, including deductibles, copays, prescriptions and some over-the-count medications. Dependent Care FSA dollars can only be used for child care services for your dependents who are younger than thirteen years of age or adult dependents who are unable to care for themselves.

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Choose your Surency account type below to log in and access your account. Reimbursement accounts include FSA, DC FSA, LP FSA, HSA, HRA, Commuter, LSA, QSEHRA, Adoption Assistance, Travel Benefits, Direct Billing and Premium Only Plans.

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