I have a dependent who is fully disabled. How long is he/she covered under my policy?

As long as the individual remains disabled and is fully dependent on you for support, and unmarried, he or she can remain a dependent on your insurance policy. Written proof is required from the attending physician to verify the dependent’s condition.

Does Surency have waiting periods for services?

Some employer groups may have waiting periods. Please check your benefits booklet to see if your group imposes waiting periods or log in to the Member Login to view your waiting period. 

What do I need to send to Surency to verify my child’s full-time status?

We need a copy of a document providing proof that the student is enrolled in at least 12 credit hours (e.g. a copy of a paid tuition bill indicating class schedule or a letter from the registrar).

Why was my son/daughter taken off my vision policy?

Your son or daughter may be been taken off your vision policy because of their age. Under your group vision plan, there is an age limit for covered dependents. Please check your policy to see the dependent age limit for your specific plan. If you have further questions, please contact our Customer Service department at 866-818-8805.

Can I add a family member to my vision coverage at any time?

No, dependent family members can only be added during open enrollment periods  through your employer or when a qualifying event occurs.

The following are considered qualifying events:

• Birth/legal custody/adoption 
• Death
• Loss of other vision insurance coverage
• Marriage/divorce

Coverage begins the first of the month following the date of the qualifying event. Surency Vision must receive notice of the change in eligibility status within 31 days of the qualifying event. Otherwise, the change may only be made at the renewal date of the group contract if the employer allows such open enrollment.

How do I save with my Surency Vision benefits?

On top of your vision benefits, Surency Vision members receive 40% off a full pair of additional eyeglasses or 20% off a partial pair (lenses or frames only) at participating in-network providers. You can also receive 20% off non-prescription sunglasses and accessories.

How do I find a provider in your network?

Locate a Surency Vision in-network provider by clicking here. You can also search for a provider by using the Surency Vision mobile app, available through the App Store or Google Play.

How can I access my benefits information?

It’s easy to check your current eligibility status and view a summary of your plan’s vision benefits online using our secure Member Login. You can also print an ID card, check the status of a claim, or view how your claim paid. Your benefit information is also available by downloading the Surency Vision mobile app through the App Store or Google Play.