Welcome!

At Surency, we provide you with easy to use and easy to understand tools and information to help you use your accounts. Use this site to learn more about your plan.

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Learn More About Your Plans

Access videos that highlight information about your plan(s) and more! 

Educational Videos

FSA

The Flexible Spending Account (FSA) plan is one of the most common CDH plans. With an FSA, you and/or your employer make pre-tax contributions to an account, and the funds can be used for eligible medical expenses, such as contacts, eye glasses, prescriptions and vision and dental check-ups. Click here for assistance in deciding how much to contribute.

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Dependent Care FSA

The Dependent Care Flexible Spending Account (DC FSA) is a special type of flexible spending account. The funds in this account may only be used for qualified dependent care expenses, such as child care or adult day care services (for dependent adults).

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HSA

In order to participate in a Health Savings Account (HSA), you must be covered under a high deductible health plan (HDHP). Once enrolled, anyone can contribute to your account. The funds in the account can be used for medical expenses and, when used in coordination with your HDHP, to help cover the high deductible. HSAs are unique because the account belongs to you. HSAs also offer investment and beneficiary options. Click here to calculate how much you could save with an HSA.

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COBRA

The Consolidated Omnibus Budget Reconciliation Act (COBRA) provides certain former employees, retirees, spouses, former spouses, and dependent children the right to temporary continuation of health coverage at group rates.

Learn more

Quick Links

Surency Mobile App

Want to check your account balances and submit receipts anywhere, anytime? We have an app for that!

Access the information you need:

  • Check Health Care Flexible Spending Account (FSA), Dependent Care Flexible Spending Account (DC FSA), and Health Savings Account (HSA) account balances
  • View account activity
  • Access FSA Store to buy eligible expenses
  • Use the Eligible Expense Scanner to see if what you're about to purchase is an eligible expense
     

Take action:

  • Submit claims for Health Care FSAs, Dependent Care FSAs and HSAs accounts
  • Snap a photo of receipts within the app to submit with new or existing claims
  • Add banking information 
  • Request HSA distributions and make HSA contributions
  • Access account funds to pay yourself back or to pay your doctor
  • Report a Surency Benefits Card as lost or stolen

To download the mobile app, search the Apple App Store or Google Play for Surency Flex or use the links below. 

Troubleshooting

  • If you exceed the maximum number of failed logins, your account will be locked for security purposes. Contact Surency at 866-818-8805 for assistance or click the “Forgot Password” link within the Member Account.
  • If you recieve a message about setting up additional security, log in to the Member Account and answer the five security questions. 

If you have issues using your Surency Flex mobile app, please contact
Surency’s Customer Service department at 866-818-8805.

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QUESTIONS?

SURENCY CUSTOMER SERVICE

866-818-8805
Customer Service Inquiry Form

HOURS OF OPERATION

Monday - Thursday  7 am - 6 pm CST
Friday  7 am - 5 pm CST

Still Have Questions?

Fill out the form and a Surency team member will reach out to help you as soon as possible.

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Choose your Surency account type below to log in and access your account. Reimbursement accounts include FSA, DC FSA, LP FSA, HSA, HRA, Commuter, LSA, QSEHRA, Adoption Assistance, Travel Benefits, Direct Billing and Premium Only Plans.

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