Koch

Welcome

The information in this section is intended for Koch employees and their covered spouses and/or dependents.

At Surency, we provide you with easy to use and easy to understand tools and information. Learn more about your plan options below.

Member Account
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FSA

The Flexible Spending Account (FSA) plan is one of the most common CDH plans. With an FSA, you and/or your employer make pre-tax contributions to an account, and the funds can be used for eligible medical expenses, such as contacts, eye glasses, prescriptions and vision and dental check-ups. Click here for assistance in deciding how much to contribute.

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Dependent Care FSA

The Dependent Care Flexible Spending Account (DC FSA) is a special type of flexible spending account. The funds in this account may only be used for qualified dependent care expenses, such as child care or adult day care services (for dependent adults).

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Quicklinks

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Accessing Your Funds

Use your Surency Flex Benefits Card on eligible health care products and services.

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Mobile App

Check account balances, file claims and more with the Surency Flex mobile app.

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Eligible Expense List

Download this PDF to view commonly bought eligible medical expenses.

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Election Worksheet

Use this PDF to estimate your health care costs.

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Member Account

Learn more about accessing your Surency Flex account by downloading this PDF.

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There Are Three Ways To Submit A Claim

Mobile App: Search the Apple App Store or Google Play for Surency Flex.

Member Account: Click here to log in to your account. Then click “File A New Claim”.

Paper Claim Form: Click here to download the FSA claim form. Click here to download the Dependent Care FSA Form. Fill out the appropriate form and submit it using the information on the form.

Surency Mobile App

Want to check your account balances and submit receipts anywhere, anytime? We have an app for that!

Access the information you need:

  • Check Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DC FSA) account balances
  • View account activity
  • Access FSA Store to buy eligible expenses
  • Use the Eligible Expense Scanner to see if what you’re about to purchase is an eligible expense

 

Take action:

  • Submit claims for FSAs and Dependent Care FSAs accounts
  • Snap a photo of receipts within the app to submit with new or existing claims
  • Add banking information 
  • Access account funds to pay yourself back or to pay your doctor
  • Report a Surency Benefits Card as lost or stolen

 

To download the mobile app, search the Apple App Store or Google Play for “Surency Flex” or use the links below.

TROUBLESHOOTING

  • If you exceed the maximum number of failed logins, your account will be locked for security purposes. Contact Surency at 866-818-8805 for assistance or click the “Forgot Password” link within the Member Account.

  • If you recieve a message about setting up additional security, log in to the Member 
       Account and answer the five security questions. 

If you have issues using your Surency mobile app, please contact Surency’s Customer Service department at 866-818-8805.

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More Questions?

Visit our Frequently Asked Questions page for answers.

Frequently Asked Questions

Still Have Questions?

Fill out the form and a Surency team member will reach out to help you as soon as possible.

Surency Login

Choose your Surency account type below to log in and access your account. Reimbursement accounts include FSA, DC FSA, LP FSA, HSA, HRA, Commuter, LSA, QSEHRA, Adoption Assistance, Travel Benefits, Direct Billing and Premium Only Plans.

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